SHIPPING AND RETURN POLICY


INGA NATAYA'S 100% Satisfaction Guarantee Return Policy

Inga Nataya is committed to making sure you are absolutely, undeniably happy with your purchase. Having said that, our 100% Satisfaction Guarantee assures you that your purchase from Inga Nataya is completely Risk-Free! When you receive the item from Inga Nataya, look it over to make sure all the details are exactly as you want and the fabric is what you were expecting. Try it on to make sure it makes you feel and look your most amazing best. Should you not be absolutely ecstatic with any detail at all, call or email and tell us about your concerns. Rest assured we will do everything possible to help you feel satisfied. We will exchange the item for a different size if need be, we will exchange the item for a different item altogether if you so desire. If the color does not do justice to your beautiful skin, we are happy to exchange the item for a different color. And we will not even make you pay any restocking fees! You can make any number of exchanges as you like, all we ask is that you help us with the shipping. You have a 14-day window to send your item back from the time it arrives at your doorstep (we can track the package, so there is nothing for you to worry about) to request an exchange or store credit. And please make sure that there is no evidence of wear, funny smells or stains, if there are, we cannot accept the item for exchange. Oh, and one more thing…we are very keen about quality control with our three layer inspection process. But we are human so if by chance we happen to miss a defect, you just let us know and we will exchange the item at no cost to you and by all means pay for all the shipping.

 

Instruction to send an item back:

1. Go to http://brideinvintage.com

2. Login to your account

3. After logging in, scroll to the very bottom of the page and find the “Order History” link under the heading “Your Account”

4. Click the "Order #" of your purchase

5. Scroll down to the itemized list of items you purchased and click the checkbox to the left of the item you want to send back.

6. Scroll down to the text box just below and tell us briefly why you need to return the item and click “MAKE RMA SLIP”

7. That’s it! We will take over from there and handle everything else. If you need to follow up about the request, you are more than welcome to do so by sending us an email or by calling us.


INGA NATAYA SHIPPING POLICY


In-Stock Items

If the item is in stock, packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS. Time in transit for packages varies by destination. In general however, packages shipped via UPS will arrive within 1-6 business days to destinations within the United States and packages shipped internationally will arrive within 4-24 business days. If you prefer shipping at an expedited time rate, such as next day air, 2nd day air, or 3 Day Select, additional charges will apply. Please contact us for further instructions. Whichever shipment choice you make, we can provide you with a link to track your package online upon request.

 

Pre-Order Items

For Items that are out of stock, or custom-made items lead-time is 4-8 weeks. You will be notified when your item is ready to be shipped to you. Once the item is shipped to you, time in transit for packages varies by destination. In general, packages shipped via UPS will arrive within 1-6 business days to destinations within the United States and packages shipped internationally will arrive within 4-24 business days. If you prefer shipping at an expedited time rate, such as next day air, 2nd day air, or 3 Day Select, additional charges will apply. Please contact us for further instructions. Whichever shipment choice you make, we can provide you with a link to track your package online upon request.

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.